Sick or Injured Pet Exams

Basset hound receiving treatment

Appointments for Sick or Injured Patients

If you have a sick or injured pet call our veterinary hospital as soon as possible. Our receptionist will assist you in making an appointment. Please call 585-654-6690.

Emergency visits start with an exam. Doctors examine your pet’s eyes, ears, skin, cardiovascular, neurological, gastrointestinal, and skeletal systems. Temperature, pulse, and respiration will be assessed.

Based on this information, the doctor will form a diagnostic plan. This plan may include lab tests to evaluate internal organ function, electrolyte status, and blood parameters. Additional tests – urinalysis, EKG, radiographs, etc. — may also be advised.


If there is an appointment slot available then you will be seen as a regular appointment provided your pet is not in an emergency situation.
Urgent Care: Please call (585) 654-6690 and alert us so that we can be ready for the emergency on your arrival.

After-Hours Emergencies: 

Telemed Consultations:

Vettriage: Vetteriage offerers online triage sessions to help determine if you need to get your pet to an urgent care or emergency hospital or if it can wait until we open the following day! There is a fee associated with their service.

Urgent Cares:

Thrive Pet Care: Thrive Pet Care in Rochester is open 6 am-10 pm 7 days a week.
35 Finn Road, Henrietta, NY 14467

Ark Veterinary Hospital & Urgent Care: Ark Veterinary Hospital in Henrietta is open 8 am-10 pm Friday through Monday and 8 am-8 pm Tuesday-Thursday.
825 White Spruce Blvd, Rochester, NY 14623

24-Hour Emergency Hospitals:

Orchard Park Veterinary Medical Center: Orchard Park Veterinary Medical Center, just outside of Buffalo, NY is open 24/7.
3930 North Buffalo Road, Orchard Park, NY 14127

Veterinary Medical Center of Central NY: Veterinary Medical Center of Central NY in Syracuse, NY is open 24/7.
5841 Bridge St, East Syracuse, NY 13057

Pet Poison Hotline: 

The ASPCA Animal Poison Control Center provides assistance to pet owners pertaining to toxic chemicals and dangerous plants, products, or substances 24 hours a day, 7 days a week. The phone number for the hotline is 1-888-426-4435.

What's Next

  • 1

    Call us or schedule an
    appointment online.

  • 2

    Meet with a doctor for an
    initial exam.

  • 3

    Put a plan together
    for your pet.